General Terms and Conditions
Terms and conditions of procurement
Our service includes exclusively the procurement of transport and organizational services such as flight bookings, hotel reservations and making appointments with the clinic. The execution of the booked trip is not part of our contractual obligations. The agent is not a tour operator. The booked services result in individual contracts with the travel company or the airline, the hotel, the clinic and the transfer companies. The provision of the arranged service as such, is not part of our contractual obligations. The information (prices, etc.) about the mediated service providers is based exclusively on the information provided to us by the responsible service providers. We are not liable for the proper provision of services by the service provider. The customer can withdraw from the healthcare trip at any time before the start of the trip. The withdrawal must be made to Hotelistan Turizm Otelcilik Bilgi İşl. ve Tic. Ltd. Şti. exclusively in writing by mail or post. Hotelistan Turizm Otelcilik Bilgi İşl. ve Tic. Ltd. Şti. reserves the right to charge an expense fee of up to 1000 € for beard, eyelash, eyebrow, and hair transplants. The same applies if the customer does not commence the trip. If there is only a postponement of the appointment, the charged amount will be credited to the rescheduled treatment. For a cancellation free of charge, the customer is obliged to prove the flight cancellation and/or proof of illness to the company. Expressly excluded is any liability on our part for claims based on the provision of treatment by medical institutions. The decision on the type of medical treatment is made exclusively by the customer. In particular, liability on our part for treatment errors is excluded. The operation, the associated medical pre- and post-treatment as well as any other medical ancillary services are third-party services, which can also only be procured. For this part of the trip, the customer concludes a contract with the clinic.
In order to make a confirmed reservation for a treatment appointment, a previously agreed deposit must be paid. The deposit is to be paid within 7 days after the (non-binding) appointment reservation. Upon receipt of the deposit, the confirmation and the binding reservation of the appointment will be made. The deposit will be deducted from the price of the treatment. The remaining treatment costs are paid on site by credit card or in cash. The hotel and transfer fee is paid in cash on site.
1. Conclusion of contract
With the registration, which can be made in writing, verbally, or by telephone, the customer offers the agent the closing of a contract. The contract is concluded with written booking confirmation (email or mail) by the agent.
After receiving the booking confirmation, the customer must make a deposit of 20% within two weeks. The deposit will be credited against the tour price. The remaining balance must be paid by the customer no later than two weeks before the start of the trip. If the payment is not received in time, the agent retains the right to withdraw from the contract and to impose the resulting costs on the customer. The agent may also claim damages for failure to fulfill the contract.
The customer is only provided with individual services, the agent is not a tour operator. The procured services consist of the booking and coordination of flights, hotel reservations, appointments with the medical service providers and, if desired, day program. The booked services result in individual contracts with the airline, the hotel and the clinic or the agencies. The contractual obligation of the agent is the proper organization of the booked trip. The provision of the mediated services as such is not part of the contractual obligations. The operation, the associated medical pre- and post-treatment as well as any other ancillary medical services are external services, which can also only be arranged. For this part of the trip, the customer concludes a contract with the clinic.
4. Withdrawal and rebooking
If the customer withdraws from the contract, the amount of the costs due then depends on the respective conditions of the airline, the hotel or the clinic. The rebooking of a trip that has already been confirmed is only possible by withdrawing from the booked trip and simultaneously booking another trip. Possible costs for the rebooking or partial travel compensation to be paid are depend on the conditions of the hotel, airline or clinic. For the rebooking up to 30 days before the departure, the agent charges a processing fee of 150 € per person. In case of late payment by the customer, the agent can withdraw from the contract and demand compensation from the customer for failure to fulfill the contract.
5. Passport, customs and health regulations
The customer is obliged to comply with the passport, visa, customs and health regulations in Turkey communicated to him by the agent. In particular, the agent is not liable for the timely issuance and receipt of necessary visas by the respective diplomatic representation, unless the agent is responsible for the delay.
The information about flight, transfer as well as hotel accommodation is based exclusively on the information provided by the respective service providers. The agent is therefore only liable for the careful selection of the service providers and the contractual transfer of the information. Liability in connection with the provision of medical services in the clinic is excluded. The decision to conclude a contract with the clinic and the type of medical treatment is the sole responsibility of the customer. If the agent has to pay for damage caused by slight fault due to the legal regulations according to these conditions, the agent is liable. The liability exists only with injury of contract-substantial obligations as well as essential obligations and is limited with conclusion of a contract to foreseeable typical damage. This limitation does not apply in case of injury to life, body and health. If the damage is covered by an insurance policy taken out by the customer for the damage in question, the agent shall only be liable for any disadvantages of the customer associated with this. The contractual liability for damages, which are not physical injuries, is limited to the triple travel price, as far as a damage of the customer was caused neither deliberately nor grossly by negligence or as far as the agent is responsible for a damage arising to the customer only because of a fault of a service provider. A liability for service disruptions, in connection with services that are only mediated as external services is excluded. This also applies in particular to a medical treatment error.
7. Terms of payment
With the issuance of the travel confirmation a deposit of 25% of the tour price is due. The remaining travel price is to be paid 14 days before the start of the trip. For bookings made less than 14 days before departure, the total price is due immediately. The travel documents will be sent or handed out after receipt of payment.
8. Usage of information
If you are a customer of ours or have purchased one of our products or used one of our services, we will use your phone number and email address to send you information in messenger, by email or phone call for advice, to advertise our own similar offers. You can opt-out of the use for this purpose at any time, by phone, email, messenger or mail.
We use your data related to the agreement between us and you for information, advice, support and advertising for our own similar offers.
If you are not yet our customer and do not want to have any advertising, we will change this for you immediately. You have the possibility to revoke your consent at any time. The revocation will result in us not communicating with you in the future and you will not receive any advice, support or offers for similar services.
9. Salvatory clause
Should individual clauses of these terms and conditions of procurement be invalid in whole or in part, this shall not affect the validity of the remaining clauses or the remaining parts of such clauses or the contract. An invalid provision shall be replaced by a provision that comes as close as possible to the economic purpose of the invalid provision and is effective.